Live Chat Overview
We now provide a 24/7 website-based live chat service that is designed to capture and convert more qualified leads for your business. Industry-trained agents are available in Spanish and English to chat with your website visitors.
Demand From Consumers
Consumers Want to Chat:
While 89% of consumers would like to use messaging to communicate with businesses, only 48% of businesses are equipped to connect with customers through a message.
Shift to Text-Based Communication Preferences:
The average American spends 26 minutes texting versus 6 minutes on a phone call.
Messaging Means Business:
53% say they are more likely to shop with a business they can message directly.
Why Live Chat?
Why Outsource Live Chat?
42% of leads are captured outside of normal business hours.
On average, the likelihood of conversion drops nearly 8% for every additional 30 seconds of response time.
21% of live chat sessions are completely unanswered by businesses.
Pay For Performance
There is a modest installation fee for our live chat service and then a cost per lead. You can set your budget for how much you want to spend on leads each month!
We define a lead as qualified when:
The visitor provides their name
The visitor provides their contact information
The visitor is within the business service area as defined by you
The visitor is seeking a service provide by the Business
When you receive a lead, it’s classified one of three ways:
Someone we’ve chatted with where we’ve obtained their name and contact information (phone number and/or email address), they’re interested in a product/service you provide, they’re within your geographic service area.
Someone who’s outside of your geographic area, someone looking for a service your company doesn’t provide, someone looking for a job, etc.
An existing customer of yours – they may be trying to reschedule an appointment, etc.
We are experts in converting website visitors into valuable leads for your business. Our agents use a custom script we create specifically for your business.
How do we know what to say about your business? We rely on our expertise to create a custom script for your business. If you would prefer that we change the wording used or answer a question a different way just let us know.
That script can be modified to make sure we are communicating with your customers the way you want us to.
Key Features of our Live Chat
The addition of the live chat feature should increase your rate of converting a site visitor into a lead. Some report that live chat increased their leads up to 40%.
One reason why pre-chat is so effective is that the Chat window lives in the browser, so the Chat window follows the visitor as they browse the site. Many other Chat vendors are still doing window based Chat, but our Chat software is browser based.
This style of chat invitation produces 61% more leads than other live chat invitations!
Facebook Messenger Integration
Amplify your Facebook presence & Ad campaigns.
Integrate our software and service with your Messenger account to turn your Facebook pages into 24/7, qualified lead gen machines.
This can also be combined with “Message Us” ads for more effective Facebook ad campaigns.
This optional feature delivers a pre-determined message to the visitor. Exit-intent technology recognizes when visitors are leaving your website.
A pop up will appear offering the visitor one more chance to chat before they leave.
Conduct chats with your mobile visitors via text.
Prospects can begin SMS conversations with agents directly from your website.
Google Business Profile
With the Google Business Profile feature, visitors can chat with your business via the Google Search and the Google Maps app.
Agents can chat with these visitors on your behalf, collecting valuable lead info in the process.
What if a prospect decides they’re ready to speak with your business right now?
With Call Connect, chat agents connect qualified prospects directly to your office phones from the chat window.
Take Your Own Chats
Chat agents are available 24/7, but you also have the ability to take your own chats!
If you’re not available, inbound chats will rollover to an agent standing by.
Live chat works so well, sometimes it can produce too many leads!
With that in mind, you can budget leads each month so you’re only billed for what you can afford.
- Our API allows for CRM and dashboard integrations.
- We have numerous companies who have integrated this chat service with their proprietary CRM’s or dashboards. Don’t see your system here? Let us know and we’ll work with you!