Live & AI
Chat Solutions

Be There, Even When You’re Not

We offer both Live Chat Operators for sales conversions and AI Chat Bots for answering questions. Live Operators are industry-trained agents that will follow your outlined sales process. While AI Chat Bots listen to and answer questions that you have “trained” it to know.

Why chat?

40% increase in online leads with live chat.
42% of leads are captured outside of normal business hours.
On average, the likelihood of conversion drops nearly 8% for every additional 30 seconds of response time.
21% of live chat sessions are completely unanswered by businesses.

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Our Logo Design Process

Consumers Want to Chat

While 89% of consumers would like to use messaging to communicate with businesses, only 48% of businesses are equipped to connect with customers through a message.

Shift to Text-Based Communication Preferences

The average American spends 26 minutes texting versus 6 minutes on a phone call.

Messaging Means Business

53% say they are more likely to shop with a business they can message directly.

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Live Chat Operators

PAY FOR PERFORMANCE

There is a modest installation fee for our live chat service and then a cost per lead. You can set your budget for how much you want to spend on leads each month!

We define a lead as qualified when:

The visitor provides their name

The visitor is within the business service area as defined by you

The visitor provides their contact information

The visitor is seeking a service provide by the Business

AI Chat Bot

PAY AS YOU GROW

Plans are based on usage and setup support. You’ll have the opportunity to provide your information to “train” your chatbot to respond just as you would.

We define a lead as qualified when:

Chat on your website

Chat on Google Business Profile

Chat on Facebook

Use Chat GPT for Intelligence

FAQs About Live & AI Chat Solutions

What is live chat and how can it benefit my business?

Live chat allows website visitors to connect with a real-time customer support representative directly through your website, one-on-one. This instant engagement answers questions, addresses concerns, and builds trust, leading to increased sales, improved customer satisfaction, and valuable lead capture opportunities.

Do I need my own staff to manage the live chat?

Not necessarily! We offer:

Managed live chat service: Our dedicated team of professional agents handle your chats around the clock, freeing up your internal resources.
Hybrid option: Combine your own trained personnel with our 24/7 coverage for flexible support.
Training and support: We provide comprehensive training and ongoing support to ensure your team can seamlessly leverage the platform.

What makes your live chat solution different?

Our solution goes beyond basic chat software. We offer a comprehensive package with:

24/7 live agent coverage: Never miss a customer question, even outside business hours.
Skill-based routing: Automatically route chats to the most qualified agent, ensuring efficient and expert assistance.
Multilingual support: Cater to a global audience and break down language barriers.
Fully customizable pre-defined scripts: Streamline common inquiries and improve agent efficiency.
CRM integration: Seamlessly connect chat conversations with your existing customer relationship management system.
Mobile-optimized platform: Provide a smooth and convenient experience for mobile users.
Detailed reporting and analytics: Gain valuable insights into customer behavior and optimize your chat strategy.

How much does the live chat service cost?

The service has a modest setup fee and a cost per lead fee. You can set your budget per month so that you won’t be hit with any unanticipated expenses.

Defining Leads

When you receive a lead, it’s classified one of three ways:

“Sales” (billable)
Someone we’ve chatted with where we’ve obtained their name and contact information (phone number and/or email address), they’re interested in a product/service you provide, they’re within your geographic service area.
“Other” (non-billable)
Someone who’s outside of your geographic area, someone looking for a service your company doesn’t provide, someone looking for a job, etc.
“Service” (non-billable)
An existing customer of yours – they may be trying to reschedule an appointment, etc.

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